Contact Us

Available Monday-Friday 11AM-5PM PST

NOTICE: Due to the COVID-19 outbreak, phone support will be unavailable until further notice. Our corporate headquarters in Los Angeles, CA is closed and our employees are working remotely to ensure their safety. Warehouse operations remain in-tact and we are following all CDC requirements to prevent spreading of the virus. Warehouse employees have 0 person-to-person contact throughout this period for their safety. For support, please email us at [email protected] or submit a livechat request.

Frequently Asked Questions

How long does shipping take?

Orders placed before 3PM PST on business days typically ship out the same day. For transit times to your destination, please refer to our shipping page

My Remote Control Doesn't Work

When using your new ride on car for the first time, you will need to pair the remote control to the car. You can do so by referring to the instructions in this video.
If your model has a different remote control, please send a message for assistance.

My Ride-on Car Wont Turn On

Our ride on cars are shipped with the batteries disconnected. As stated in the instruction manual, please connect the battery to the car for use. The battery is usually located under the seat or in the trunk.

Hours of Opperation

ToyZag customer support via phone is available Monday-Friday from 11AM-5PM PST. After hours support is available 7 days a week via Email & Live Chat.

Product Support

For support and questions regarding products purchased from ToyZag, we strongly recommend contacting the manufacturer.